Swift has launched Easy Exceptions and Investigations, an end-to-end solution that will increase the productivity of financial institutions and automate the management of payments-related enquiries.
To date, financial institutions have struggled to resolve the issue of very resource-intensive enquiries management. This now becomes a priority as banks reduce their costs and customers look for better service.
The solution includes registration to the Swift Exceptions and Investigations service, a case management application provided by a third-party vendor and access to online training. In the first release, the case management application is provided by Expertus.
Swift's Exceptions and Investigations service supports straight-through processing of payments-related enquiries through XML standards, four workflows and a rule book. The case management application is easy to install, runs in a user or automated mode, is integrated with Alliance Access, and handles both XML and FIN standards.
By using Easy Exceptions and Investigations, Swift says customers can more easily adopt the Exceptions and Investigations service, automate their enquiries, and obtain a fast return on investment.
Easy Exceptions and Investigations supports the industry's adoption plan to migrate the FIN-based enquiry messages to their XML alternatives.
"The adoption of the new XML enquiry messages will ultimately benefit the entire industry. With Easy Exceptions and Investigations, we provide our customers a cost-effective solution for a smooth implementation", says Luc Meurant, head of banking, supply chain and corporate markets at Swift.
"Easy Exceptions and Investigations addresses a real industry challenge," says Jacques Leblanc, managing director of Expertus. "The solution is scalable, enabling an organisation to start with the off-the-shelf module and to evolve towards integration at its own pace."
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