HSBC rolls out virtual business banking platform
HSBC has rolled out its LinkScreen virtual platform for business customers in Mexico and the US after a successful trial in the UK, and plans to offer it in Canada, France and Hong Kong in the coming months.
The platform allows customers to perform business banking activities online from their office, instead of having to go to their branch, and is primarily being used as a trade and receivables finance tool in Mexico and as a trade finance tool in the US, GTR learns.
LinkScreen was developed with customer experience technology provider Vizolution, and offers the option to share, download, electronically sign and send documents through a secure digital platform, the screen of which can be shared with a banking representative in order to review or complete an application.
HSBC points out that, in some instances, customers can complete an entire application for trade finance, receivables finance or a business loan and gain access to funds the next business day. In the UK, LinkScreen led to a reduction in application times by half.
Furthermore, the platform provides a fully shareable audit trail, adding to the security and transparency of transactions.
Richard Davies, global head of propositions, HSBC commercial banking says: “Feedback from customers in the UK has been remarkable, with average customer satisfaction scores of around 90%. We are particularly excited to launch the solution in Mexico and the US where customers can be spread across a large geographic area. HSBC will launch the platform in France, Canada and Hong Kong by the end of September.”
LinkScreen is a completely new experience for HSBC business customers who previously had to rely on traditional paper-based processes, with documents and contracts being sent through the post and visit a branch to sign paperwork or verify their credentials.take me back